A Family Story

We are proud to present our company policy, which reflects our core values and our ongoing commitment to excellence, integrity, and sustainability. At Dolci F.lli, we believe that long-term success is only achievable through responsible and transparent management of our operations. Our company policy guides all our actions and strategic decisions, ensuring that we always operate with the utmost respect for our customers, employees, partners, and the community. We invite you to learn more about the principles that guide us and the practices we adopt to promote a better future for all.

Autotrasporti Dolci F.lli s.n.c. sets the following primary commitments and objectives for its operations:

• Context Analysis: Understand the internal and external environment in which we operate through structured risk and opportunity analysis.

• Continuous Improvement: Identify risk areas for every business activity and process, managing them with a focus on continuously improving our Management System to achieve our objectives.

• Service Quality: Ensure the provision of transport services for cereal flours for human consumption in full compliance with current legal requirements.

• Customer Satisfaction: Meet the requirements, needs, and expectations of our clients through effective transport services to foster long-term loyalty.

• Personnel Engagement: Require all employees to demonstrate customer focus, active collaboration, and timely information exchange.

• Operational Reliability: Ensure maximum reliability and fitness for use of all facilities and vehicles employed.

• Well-being and Safety: Guarantee a healthy and safe workplace, manage natural resources wisely, and pursue performance improvements.

• Professional Development: Define optimal working conditions at all levels, ensuring career progression through planned and continuous training and awareness.

• Innovation: Adopt the best technologies available on the market and seek methods to reduce waste and environmental impact.

• Resource Allocation: Guarantee the availability of resources necessary for the operation of our Management Systems.

• Competence and Training: Ensure the competence and awareness of Functional Managers and Drivers through training and education adequate to ensure updates on regulations regarding the transport of bulk and packaged cereal flours intended for human consumption.

• Safety Priority: Operate with the primary aim of avoiding harm to people, property, and the environment.

• Health Standards: Operate in compliance with current legislation to monitor, promote, and support abstinence from alcohol and drugs.

• Sustainable Partnerships: Work continuously with customers and suppliers to establish stable relationships, including the promotion of vehicles with lower environmental impact.

• Corrective Action: Analyze every non-conformity or complaint to intervene promptly with corrective and/or preventive actions suitable to absolutely avoid their recurrence or occurrence.

• Performance Monitoring: Monitor and measure our performance, reviewing it to make decisions that improve the organization's effectiveness, transport safety, and the quality level of services provided to customers.

This document, distributed both internally and externally, represents the values underlying our management decisions. It is aimed at involving all staff so that continuous process improvement is achieved through the conscious daily operations of every individual. To this end, Management invites all personnel to actively collaborate in applying methods for improving quality, reducing environmental impact, maintaining workplace safety, and continuously suggesting refinements to these processes.